Terms and Conditions

Terms and Conditions for Spindle & Loom

Please read these Terms and Conditions carefully before using our website ( and any related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our Services.

1. General Terms

1.1. Spindle & Loom operates an e-commerce platform for the sale of rugs and decor items (“Products”). The Products displayed on our website are subject to availability.

1.2. We reserve the right to change, modify, or discontinue any aspect of our Services, including the availability of Products, at any time without prior notice.

2. Product Availability and Orders

2.1. While we strive to ensure accurate and up-to-date information regarding Product availability, there may be instances where a Product is out of stock or unavailable due to circumstances beyond our control. In such cases, we will promptly notify you and provide alternative options, if available.

2.2. Third-Party Products: Some Products may be sourced from third-party suppliers or manufacturers. We do not guarantee the availability or stock of these third-party Products. In the event that a third-party Product becomes unavailable after you have placed an order, we reserve the right to cancel the order and provide a refund.

2.3. Order Acceptance: Placing an order through our Services constitutes an offer to purchase. All orders are subject to acceptance by us. We reserve the right to accept or reject any order in our sole discretion.

3. Pricing and Payment

3.1. All prices displayed on our website are in South African Rand (ZAR) and are inclusive of applicable taxes and shipping fees, unless otherwise stated.

3.2. We make every effort to ensure accurate pricing information. However, in the event of a pricing error, we reserve the right to cancel any orders placed for incorrectly priced Products. We will notify you of such cancellation and provide a refund if payment has been made.

3.3. Payment Methods: We accept various payment methods as indicated on our website. You agree to provide accurate and valid payment information and authorize us to charge the total amount of your order to the selected payment method.

4. Shipping and Delivery

4.1. We offer shipping within South Africa. Delivery times may vary depending on the shipping destination and the availability of the Product.

4.2. Shipping Fees: Shipping fees are calculated based on the weight, size, and delivery location of the Product. The applicable shipping fees will be displayed during the checkout process if applicable.

4.3. Delivery Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances or events beyond our control may cause delays. We will not be held liable for any such delays.

5. Cancellation, Returns, and Refunds

5.1. Order Cancellation: We may cancel an order in the following circumstances:

  1. Unavailability: If a Product becomes unavailable after you have placed an order, we may cancel the order and provide a refund.
  2. Non-payment: If payment is not received within a specified timeframe, we reserve the right to cancel the order.

5.2. Returns and Refunds: If you receive a damaged or defective Product, please contact our customer support within 10 days of receiving the Product. We may require photographic evidence to assess the issue. If eligible, we will provide instructions for returning the Product and arrange for a refund or replacement, as applicable.

6. Intellectual Property

6.1. All content, including but not limited to text, graphics, logos, images, product descriptions, and website design, is the intellectual property of Spindle & Loom. You may not use, reproduce, distribute, or modify any content without our prior written consent.

7. Limitation of Liability

7.1. To the extent permitted by law, Spindle & Loom, its directors, employees, agents, or affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use our Services, including but not limited to any errors or omissions in the content or Products.

8. Governing Law and Dispute Resolution

8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or relating to these Terms and Conditions or your use of our Services shall be resolved exclusively through the courts of South Africa.

9. Contact Us

9.1. If you have any questions, concerns, or requests regarding these Terms and Conditions or our Services, please contact us at:

Spindle & Loom
Address: 9 Voyager Street, Linbro Business Park. Sandton. Johannesburg
Email: [email protected]
Phone: 011-608-4270

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.