Privacy Policy

Privacy Policy for Spindle & Loom

This Privacy Policy describes how Spindle & Loom (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of users (“you” or “your”) in accordance with the Protection of Personal Information Act (POPI Act) of South Africa. By accessing or using our website ( and any related services (collectively, the “Services”), you acknowledge that you have read and understood this Privacy Policy.

1. Collection of Personal Information

1.1. We collect personal information directly from you when you interact with our Services. This may include, but is not limited to, information provided during registration, making a purchase, subscribing to our newsletter, or contacting our customer support.

1.2. The personal information we may collect includes, but is not limited to, your name, email address, phone number, billing and shipping addresses, payment information, and browsing activity on our website.

2. Use of Personal Information

2.1. We use the personal information we collect for the following purposes:

  1. Providing and improving our Services, including processing and fulfilling your orders, managing your account, and personalizing your experience.
  2. Communicating with you regarding your orders, account updates, and promotional offers.
  3. Sending you newsletters or marketing communications, subject to your consent, which you can withdraw at any time.
  4. Conducting research and analysis to improve our products, services, and overall user experience.
  5. Complying with legal obligations and resolving any disputes.

2.2. We will not use your personal information for any purpose other than those explicitly specified in this Privacy Policy, unless we obtain your consent or are required or authorized by law to do so.

3. Disclosure of Personal Information

3.1. We may share your personal information with third parties under the following circumstances:

  1. Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing our Services. These service providers have access to your personal information solely for the purpose of performing the services on our behalf and are contractually obligated to maintain its confidentiality.
  2. Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process.
  3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  4. Consent: We may share your personal information with your consent, which may be obtained through explicit opt-in mechanisms.

4. Security of Personal Information

4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

5.1. You have the right to:

  1. Access and update your personal information: You may review and update your personal information by logging into your account or contacting us directly.
  2. Object to or restrict processing: You may request to restrict the processing of your personal information or object to certain processing activities.
  3. Data portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
  4. Withdraw consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time.

6. Retention of Personal Information

6.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

7.1. Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.

8. Updates to this Privacy Policy

8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means.

9. Contact Us

9.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Spindle & Loom
Address: 9 Voyager Street, Linbro Business Park. Sandton. Johannesburg
Email: [email protected]
Phone: 011-608-4270

Please note that this Privacy Policy applies solely to the personal information collected by Spindle & Loom and does not cover any third-party websites or services linked to or from our website. We encourage you to review the privacy policies of those third parties for their respective practices.